FAQ Page — Full Q&A
How do I receive my files after purchase?
Your download link is delivered instantly two ways: (1) on the order confirmation page immediately after checkout, and (2) via email to the address you used at checkout. If you do not see the email within a few minutes, please check your spam or junk folder.
What file formats are included?
Each product listing clearly states the file formats included. Most products include high-resolution PNG files (3600x3600px, 300 DPI). Many also include SVG vector files. Canva templates include a Canva template link. PDF sewing patterns are provided in A4 and US Letter sizes.
Can I use these designs for commercial purposes?
Yes! A commercial license is included with every purchase. You can use our designs in client work, Etsy products, print-on-demand items, social media content, and more. The only restriction is that you may not resell the original digital files themselves or claim ownership of the designs.
Do I need a Canva Pro account to use the Canva templates?
No. Our Canva templates are designed to work with the free version of Canva. Some premium Canva elements may require a Pro account, but we aim to keep all core elements accessible on the free plan. This will be noted in the product description where applicable.
What is your refund policy for digital products?
Because digital products are delivered instantly and cannot be returned once downloaded, we do not offer refunds on completed purchases. However, if you experience a technical issue with your files — such as a corrupted download or files that do not match the listing — please contact us within 7 days of purchase and we will resolve the issue promptly.
How many times can I download my purchase?
Your download link remains active for 60 days and allows up to 5 download attempts. If you need to re-download after this period, simply contact us with your order number and we will restore your access.
Can I share or give away the files to others?
No. Each purchase is a single-user license. The files are for your personal and commercial use only and may not be shared, gifted, or redistributed to others. If a team or multiple users need access, each person should purchase their own license.
What software do I need to use these files?
PNG files can be opened in virtually any design software including Canva (free), Adobe Photoshop, Adobe Illustrator, Procreate, PicsArt, and more. SVG files require vector software such as Adobe Illustrator, Affinity Designer, Inkscape (free), or Canva Pro. PDF sewing patterns can be opened and printed with any free PDF reader such as Adobe Acrobat Reader.
Do you offer wholesale or bundle discounts?
Yes! Check our Bundles & Mega Packs collection for the best value. We also offer discount codes periodically to our email subscribers — sign up for our newsletter to be the first to know.